IMPORTANT GOTSPORT ALERT
The GotSport platform is currently down due to technical difficulties with its third-party server.
GotSport and the FYSA Office are aware of this issue. As we find out further information, we will keep you updated.
UPDATE (2/17/2023 at 3:28 PM EST)
All leagues and tournaments with matches taking place this weekend are strongly encouraged to contact GotSport directly for additional guidance on moving forward with this weekend's events.
They are continuing to work to find a solution.
UPDATE (2/17/2023 at 6:30 PM EST)
GotSport is making progress and has reestablished partial connectivity to the database server. Engineers are currently testing the server and preparing a restoration path.
CLICK HERE for updates from GotSport's zendesk.
UPDATE (2/18/2023 at 6:46 PM EST)
GotSport Direct Update:
"As our engineers continue to work on our restoration path, we are expecting to be operational by Wednesday, Feb 22nd/Thursday, Feb 23rd. If this timeline is to change, we will provide another update.
Our first priority is to ensure the security of your data. No unauthorized access has occurred and all data remains secure. Throughout the restoration process, security remains our top priority, and this requires additional precautions to be taken in the handling of the restoration.
If you have an event next weekend and need GotSport assistance to get your event's schedule back online, please contact your GotSport representative or complete our Event Urgent Contact Form."
FYSA Update:
If you have any questions regarding the registration of new players, pass cards, or roster eligibility, please contact FYSA Director of Member Services Jacqui Cannon at jcannon@fysa.com
UPDATE (2/20/23 at 5:00 PM EST)
FYSA communicated to all affiliate member BOD and Admins on 2/20/23 at 5:00 PM. Click here to see the email communication, or see below.
FYSA has been in consistent communication with GotSport as we navigate through this unprecedented system outage.
Our latest information calls for GotSport to be back up and operational Wednesday, February 22, 2023/ Thursday, February 23, 2023.
Direct GotSport Security Update:
"We are steadily making progress. Our first priority is to ensure the security of your data. No unauthorized access has occurred, and all data remains secure. No data breach has occurred.
We will keep everyone updated throughout this time."
FYSA Statewide Update:
If you have any questions regarding the registration of new players, pass cards, or roster eligibility, please contact FYSA Member Services & Registration Specialist Jacqui Cannon at jcannon@fysa.com
If you have any questions regarding FYSA Statewide Competitions (Presidents Cup, FSPL, Sunshine Conference, etc.), please contact FYSA Director of Competitions Christian Velasquez at cvelasquez@fysa.com
Leagues and tournaments around the state are making reasonable accommodations on a case-by-case basis. Please contact your respective leagues or tournaments on specific modifications they may be implementing.
UPDATE (2/22/2023 at 4:02 PM EST)
Direct GotSport Update:
"To the GotSport Community,
In our 25 years of operation, we have never been offline for an extended period, this is unprecedented, but unfortunately it has happened.
We would like to assure you that throughout this downtime your data has always remained fully secure, and no unauthorized access has occurred at any point. This was not a cyber security issue or a virus of any sort, rather our upstream server hosts suffered an unexpected server error.
The good news is that all data is still there and completely safe and secure. But it’s been a time-consuming process putting it all back in the right place. Imagine all the pages from an encyclopedia being scattered on the floor – putting them all back in the right order is what we are doing now.
GotSport has assembled the country’s best forensic data recovery experts to help us achieve this in the fastest possible time. They have been working around the clock since last Thursday, and we anticipate we will have everything retrieved by the end of the week. We are also investing considerably to improve both our infrastructure and protocols to ensure this kind of system outage can never happen in future.
We will thoroughly test and prepare the system before making it public and are currently anticipating being fully operable for our users by next week. In the meantime, our staff is working extra hours to make sure our clients get the support they need during this disruption.
Our team would like to thank you for your understanding, patience and outpouring of support you have shown during this challenging time. We look forward to continuing working together and helping you improve and grow this beautiful sport we love."
CLICK HERE for updates from GotSport's zendesk.
An FYSA Update will follow shortly.
UPDATE (2/22/2023 at 5:00 PM EST)
FYSA communicated to all affiliate member BOD and Admins, State Cup Open Cup teams, and Presidents Cup teams on 2/22/23 at 5:00 PM. Click here to see the email communication, or see below.
FYSA COMMUNICATION:
Following the update from GotSport, FYSA has put in place a contingency plan to help our members prepare for matches the weekend of February 24-26, 2023.
Please see below for details and procedures that will be in place for each FYSA state-run event. This information will also be posted on the respective event page of the FYSA website.
Procedures Information:
Commissioner's Cup scheduling and advancement will be updated and posted here.
If you have any questions regarding the registration of new players, pass cards, or roster eligibility, please contact FYSA Member Services & Registration Specialist Jacqui Cannon at jcannon@fysa.com
Leagues and tournaments around the state are making reasonable accommodations on a case-by-case basis. Please contact your respective leagues or tournaments on specific modifications they may be implementing.